Shipping policy

General Information
At Indusmela, we are committed to providing you with the best shopping experience. This shipping policy outlines the terms and conditions for deliveries within the UAE and internationally.

Shipping Locations
 We currently ship to the following locations:

  • United Arab Emirates (all Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain)
  • United States
  • Canada
  • United Kingdom
  • Germany, France, Italy, Spain, Netherlands, Belgium, and broader Europe region
  • Australia
  • Japan
  • India
  • Other International Destinations (Contact us at istonkraft@gmail.com)

If your location is not listed, please contact our customer service team at istonkraft@gmail.com to inquire about shipping options.

Processing Time
Orders are typically processed within 1-3 business days.
Processing times may vary during peak seasons or high-demand periods.
You will receive a notification once your order has been shipped.

Shipping Methods and Delivery Times

Shipping Method

UAE

Other Countries

Standard Shipping

3-5 business days

7-14 business days

Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

 

Shipping Rates

  • UAE Standard Shipping: Free
  • International Standard Shipping: Free (where applicable)

Final shipping costs will be calculated at checkout.

Customs, Duties, and Taxes

  • For orders shipped to USA, Canada, UK, Germany, France, Italy, Spain, Belgium, Japan, UAE, and Australia, Indusmela covers all applicable local taxes and duties.
  • For other countries, customers are responsible for any customs duties, taxes, or fees applied to their orders.

Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
You can also track your order by logging into your account on our website.

Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at istonkraft@gmail.com.
 We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.

Returns and Exchanges
 For information on returns and exchanges, please refer to our Returns Policy.

Contact Us

Email: istonkraft@gmail.com

Phone: +91 7060602250

Live WhatsApp Chat: https://wa.me/917060602250

Thank you for shopping with Indusmela!

Note: This shipping policy is subject to change without notice. Please review periodically for updates.